Refund policy

SHIPPING RATES

We offer free 5-7 business day shipping via USPS on all US orders of $20 or more, excluding single parts. US orders under $20 ship for a flat $5. International shipping is available and priced by the weight of the items ordered. Please contact us for a quote. For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available. You will be notified prior to shipping your order.

SHIPPING TIME

Orders placed before 3pm EST will ship same-day; all other orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive once it has left our facility. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

LOST OR STOLEN PACKAGES

Orders are processed with the shipping information AS ENTERED at time of order; customer assumes all responsibility for any information provided at time of order. We will not replace lost items delivered to incorrect addresses free of charge. Only items that are returned to us by the carrier will be shipped back to customer as a courtesy. Upon items leaving our facility, all responsibility is relinquished to the intended receiver. Any issues regarding whereabouts of delivered packages are customer's responsibility to contact their local post office for assistance.

REFUNDS & CANCELLATIONS

All orders are processed immediately upon submission. For refund requests, please contact us by phone at (603) 880-1776 or by email at nesharp@outlook.com. We accept the return of unused items within 30 days from the date the order is delivered, for a full refund minus a 20% restocking fee. This excludes items listed as parts, final sale, or ineligible for returns. Any used items returned will qualify for store credit only. All personalized or custom engraved items are non-refundable, no exceptions. Shipping: customers are responsible for the cost of shipping items to us. If an item is sent back to you for any reason, New England Sharpening Co covers that return shipping at no charge to you.

EXCHANGES

We accept the return of one item per order for a one-time exchange within 30 days from the date of purchase. Exchanged items MUST be unused and cannot be engraved. Customers are responsible for the cost of shipping exchange items to us. New England Sharpening Co covers the cost of shipping your exchanged item back to you at no charge. Any additional unqualifying items sent in for exchange are subject to a shipping charge to return those items. If the price of the exchange item is higher, the customer is responsible for the balance prior to shipping. If the price of the exchange is lower, store credit will be issued for the difference.

WARRANTY & TOOL / SHEAR REPAIR

We inspect and test each cutting tool and shear prior to shipping. We offer a one-time courtesy repair should any covered warranty issue arise within the first 30 days of purchase. Customer assumes the responsibility to contact New England Sharpening Co to inform of any issues or concerns prior to 30 days from date of purchase. Shears, clipper blades, and cutlery that are more than 30 days from date of purchase or have suffered damage resulting from accidents, misuse, abuse, neglect or serviced by anyone other than New England Sharpening Co are void of warranty and subject to standard sharpening and repair fees.

RETURN ADDRESS

New England Sharpening Co
28 Charron Ave. Unit 14
Nashua, NH 03063
Phone: (603) 880-1776
Email: nesharp@outlook.com
Website: nesharpening.myshopify.com